top of page

Refund Policy

Last updated:

​

05/13/2026​

​

Thank you for choosing Rent‑A‑Dye. We aim to provide fast, reliable dye table rentals for events throughout Rochester, NY. This Refund Policy explains when refunds, credits, or rescheduling options may apply.

1. General Policy

All bookings are final once confirmed. Refund eligibility depends on the timing of your cancellation and the condition of the Equipment at pickup.

​

2. Cancellation Policy (24‑Hour Rule)

Cancellations 24 Hours or More Before Rental

  • Eligible for a full refund or full credit toward a future rental.

  • Credits do not expire.

Cancellations Within 24 Hours of Rental

  • Not eligible for a refund.

  • At the Company’s discretion, you may receive a partial credit depending on scheduling and availability.

​

3. Weather‑Related Cancellations

We understand that outdoor events depend on weather.

  • If severe weather is forecasted (heavy rain, storms, unsafe conditions), you may request:

    • Free rescheduling, or

    • Full credit toward a future rental

  • Refunds for weather‑related cancellations are issued at the Company’s discretion.

We do not issue refunds for mild or moderate weather conditions.

​

4. Delivery Issues

If Rent‑A‑Dye Cannot Deliver

If we are unable to deliver due to an issue on our end (vehicle breakdown, emergency, etc.), you will receive:

  • A full refund, or

  • A full credit plus a 10% discount on your next rental

If Customer Is Not Present at Delivery

If no one is available at the scheduled delivery time:

  • No refund will be issued

  • A redelivery fee may apply if rescheduling is possible

​

5. Equipment Condition & Early Pickup

If Equipment Is Returned Early

  • No partial refunds are issued for early returns or unused rental time.

If Equipment Cannot Be Used Due to Customer Error

Examples include:

  • No safe space to set up

  • Restricted property access

  • Customer‑caused damage at delivery

No refund will be issued.

​

6. Damage, Loss, or Cleaning Fees

Refunds are not provided for:

  • Damage caused during the rental

  • Lost or stolen Equipment

  • Excessive cleaning required after pickup

Any additional fees will be invoiced separately.

​

7. Refund Processing

Approved refunds will be issued to the original payment method within 3–7 business days, depending on your bank or payment provider.

Credits are applied to your Rent‑A‑Dye account immediately.

​

8. Contact Us

For refund questions or cancellation requests, contact:

​

Rent‑A‑Dye Email: rentadye@gmail.com

​

Phone: 315-941-7202

​

Location: Rochester, NY

bottom of page